Dispatch Agent — AI That Assigns Loads, Jobs, and Techs | ViviScape

Dispatch Agent

The board lives in one person's head, a spreadsheet, and a phone. When anything moves, the whole thing gets rebuilt by hand. The Dispatch Agent holds the board instead.

The Process

The work today, and the work after.

The work today

A whiteboard and a phone tree

  • Work orders and loads arrive faster than the board can be updated
  • Assignment depends on who remembers which driver or tech can do what
  • Hours, certifications, equipment, and territory get checked from memory
  • Every assignment is confirmed by a call or a text, one at a time
  • One breakdown, callout, or late delivery re-opens the entire day
  • The TMS or field system is updated afterward, if there is time
  • Nobody can say what the board actually cost until the numbers close
What the agent does

The board rebuilds itself

  • Ingests new jobs and loads the moment they are created or accepted
  • Matches each one against skills, certifications, equipment, and hours
  • Sequences by time window, territory, and drive time, not by guesswork
  • Issues assignments and confirmations to drivers and techs automatically
  • Re-plans in place when a job runs long, a truck goes down, or a callout lands
  • Writes every assignment back into the TMS or field service system
  • Surfaces the conflicts it cannot resolve instead of quietly double-booking
Layer 3 — ViviScape Connect

Which systems it touches

Keep the systems that work. The agent operates inside them through ViviScape Connect.

TMS / dispatch board Field service system ERP work orders Driver & tech records GPS & telematics SMS & email Microsoft 365 calendars
Layer 2 — ViviScape Work

Where a human approves

Routine assignment is executed. Anything that costs money, breaks a commitment, or touches compliance is a decision.

Always routed to a person
  • Overtime, weekend coverage, or anything that pushes hours-of-service limits
  • Outside carriers, subcontractors, and premium freight
  • Missing a customer commitment window or promising a new one
  • Assignments that would break a certification or safety requirement
  • Cost overruns above the threshold you set per job or per lane
What Work gives you
  • An approval queue showing the proposed plan against the current board
  • Side-by-side alternatives when more than one plan is viable
  • Audit history of every assignment, change, and who signed off
  • Reporting on utilization, exception rate, and on-time performance
  • Permissions scoped by branch, region, or fleet
What It Costs

No seats. No per-user pricing.

Implementation ~$15K one-time, all in
Managed operation $2K–$5K per month

Implementation covers process mapping, the Connect integrations, approval design, and tuning against your real board. Start with the $497 Manual Work Tax Diagnostic to size the recoverable hours first.

Start the $497 Diagnostic
What work disappears?

Rebuilding the day by hand, every day.

  • Manually matching jobs to people by memory and habit
  • Calling and texting every assignment out one at a time
  • Re-planning the whole board after a single disruption
  • Checking hours, certifications, and equipment on a printout
  • Updating the TMS or field system after the fact
  • Status calls asking where the driver or tech actually is

What stays human: the money decisions. Overtime, outside carriers, and broken commitments come to a dispatcher as an approval, not as an eight-hour scramble.

The Rest of the Workforce

Eight agents. Start with one.

Order Entry CSR Dispatch Scheduling Billing Document Customer Service Sales
Next Step

What does one bad morning on the board cost you?

The Manual Work Tax Diagnostic puts a number on the re-planning, the phone calls, and the premium freight, then tells you what a Dispatch Agent would recover.

Book the $497 Diagnostic