PRIVACY POLICY
Last Updated: June 27, 2023
This privacy notice for ViviScape (“Company,” “we,” “us,” or “our”) explains how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:
- Visit our website at https://www.viviscape.com or any website of ours that links to this privacy notice.
- Engage with us in other related ways, including sales, marketing, or events.
Questions or Concerns?
Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, contact us at [email protected].
SUMMARY OF KEY POINTS
Below is a summary of our privacy policy. You can find more details in the full policy by clicking the relevant links or referring to the Table of Contents.
What Personal Information Do We Process?
When you visit, use, or navigate our Services, we may process personal information based on:
- How you interact with ViviScape.
- The choices you make.
- The products and features you use.
➡ Learn more about the personal information you disclose to us.
Do We Process Any Sensitive Personal Information?
❌ No, we do not process sensitive personal information.
Do We Receive Information from Third Parties?
✔ Yes, we may receive information from:
- Public databases.
- Marketing partners.
- Social media platforms.
- Other outside sources.
➡ Learn more about information collected from other sources.
How Do We Process Your Information?
We process your information to:
- Provide, improve, and manage our Services.
- Communicate with you.
- Ensure security and prevent fraud.
- Comply with legal obligations.
We only process your information when we have a valid legal reason to do so.
➡ Learn more about how we process your information.
When and With Whom Do We Share Your Personal Information?
We may share your information in specific situations and with specific third parties.
➡ Learn more about when and with whom we share your personal information.
What Are Your Rights?
Depending on your location, applicable privacy laws may grant you certain rights regarding your personal information.
➡ Learn more about your privacy rights.
How Can You Exercise Your Rights?
The easiest way to exercise your rights is by submitting a Data Subject Access Request or contacting us. We will process your request in accordance with applicable data protection laws.
Want to Learn More?
To understand in detail how ViviScape processes your information, please review our full privacy notice.
📧 Contact Us: [email protected]
🌐 Website: https://www.viviscape.com
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
- HOW DO WE HANDLE YOUR SOCIAL LOGINS?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide when you:
- Express interest in our products or services.
- Participate in activities on our platform.
- Contact us directly.
Personal Information Provided by You
The personal information we collect depends on how you interact with us and our Services. This may include:
✔ Names
✔ Phone numbers
✔ Email addresses
✔ Mailing addresses
✔ Job titles
✔ Contact preferences
✔ Contact or authentication data
✔ Billing addresses
✔ Debit/credit card numbers
Sensitive Information
❌ We do not process sensitive information.
Social Media Login Data
If you register using a social media account (e.g., Facebook, Twitter), we will collect the information outlined in the “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” section.
🔹 All personal information you provide must be true, complete, and accurate. Please notify us of any changes.
Information Automatically Collected
In Short: Some data—such as IP addresses, browser details, and device characteristics—is collected automatically when you visit our Services.
When you interact with our Services, we automatically collect certain technical and usage data. This does not reveal personal details (e.g., name or contact info), but may include:
- Device and usage information (e.g., IP address, browser type, device type).
- Operating system and language preferences.
- Referring URLs (where you came from).
- Device name and geographic location.
- Time and frequency of visits.
This information is primarily used for security, site maintenance, analytics, and reporting purposes.
1. WHAT INFORMATION DO WE COLLECT?
Cookies and Similar Technologies
Like many businesses, we use cookies and similar tracking technologies to collect data.
The Information We Collect Includes:
📌 Log and Usage Data
This includes service-related, diagnostic, and performance data automatically collected when you use our Services. Depending on your interactions, this data may include:
- IP address
- Device information (browser type, settings, and configuration)
- Activity logs (pages viewed, searches, features used)
- Date/time stamps for usage sessions
- Device event information (e.g., system activity, error reports, crash dumps)
📌 Device Data
We collect data about the computer, phone, tablet, or device used to access our Services. This may include:
- IP address (or proxy server)
- Device and application ID numbers
- Location data
- Browser type
- Hardware model
- Internet Service Provider (ISP) / mobile carrier
- Operating system & system configuration
📌 Location Data
We may collect precise or imprecise location data based on:
- Device settings
- IP address-based geolocation
- GPS or similar technologies
📌 Opt-Out Option: You can disable location tracking through your device settings. However, some features may not function properly if location data is restricted.
📌 Information Collected from Other Sources
In Short: We may collect additional data from public databases, marketing partners, social media platforms, and third-party providers.
To enhance our ability to offer relevant services, marketing, and promotions, we may obtain information from:
- Public databases
- Affiliate and joint marketing partners
- Data providers
- Social media platforms
This may include:
✔ Mailing addresses
✔ Job titles
✔ Email addresses
✔ Phone numbers
✔ Intent data (user behavior patterns)
✔ IP addresses
✔ Social media profiles and URLs
📌 Social Media Interactions: If you engage with us through social media (e.g., Facebook, Twitter), we may receive name, email, gender, and profile information based on your account’s privacy settings.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to deliver, improve, and manage our Services, ensure security, prevent fraud, and comply with legal requirements.
📌 Reasons We Process Your Information:
✔ To deliver and facilitate services – Ensuring you receive the services you request.
✔ To respond to inquiries & provide support – Addressing customer questions and resolving service-related issues.
✔ To send administrative updates – Notifying you about policy changes, service modifications, or product updates.
✔ To fulfill and manage orders – Processing payments, returns, and exchanges.
✔ To enable user-to-user communication – Supporting any messaging features available within our Services.
✔ To request feedback – Collecting user opinions to improve our services.
✔ To send marketing and promotional communications – Sending personalized promotions in line with your preferences. (Opt-out available at any time.)
✔ To deliver targeted advertising – Customizing content and advertisements based on your interests and location.
✔ To protect our Services – Monitoring and preventing fraudulent or unauthorized activities.
✔ To identify usage trends – Analyzing user behavior to optimize the platform’s performance and user experience.
✔ To evaluate marketing effectiveness – Understanding how well our campaigns engage users.
✔ To safeguard individual safety – Processing data to protect against harm or ensure emergency assistance when needed.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we have a valid legal reason under applicable laws. This includes your consent, compliance with legal obligations, fulfilling contractual obligations, protecting your rights, or furthering our legitimate business interests.
📌 If You Are Located in the EU or UK
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the legal bases we rely on to process your personal information. These include:
✔ Consent – We process your data when you have given us permission to do so. (You may withdraw consent at any time.)
✔ Performance of a Contract – We process your information to fulfill our contractual obligations to you, including providing services or handling requests before entering into a contract.
✔ Legitimate Interests – We process your information when it is reasonably necessary to support our business operations while ensuring that these interests do not override your fundamental rights and freedoms. Examples include:
- Sending users information about special offers and discounts
- Developing and displaying personalized advertising
- Analyzing how users interact with our Services to improve engagement
- Supporting marketing activities
- Diagnosing problems and preventing fraudulent activities
- Enhancing the user experience
✔ Legal Obligations – We process your information to comply with legal and regulatory requirements, including cooperating with law enforcement, defending legal claims, or providing evidence in legal disputes.
✔ Vital Interests – We process your information when necessary to protect your vital interests or those of others, such as responding to threats to a person’s safety.
📌 If You Are Located in Canada
We may process your information under the following conditions:
✔ Express Consent – When you explicitly allow us to process your personal information for a specific purpose.
✔ Implied Consent – When your permission can be inferred based on your interactions with our Services. (You may withdraw consent at any time.)
📌 Exceptional Cases Where We May Process Data Without Consent:
In some circumstances, we are legally permitted to process your data without obtaining your consent, such as:
- When collection is clearly in the individual’s best interest, and consent cannot be obtained in a timely manner.
- For fraud detection, investigations, and prevention.
- For business transactions under certain conditions.
- To process insurance claims involving a witness statement.
- To identify injured, ill, or deceased persons and notify next of kin.
- If an individual may be a victim of financial abuse and disclosure is necessary.
- When required for an investigation of contract breaches or legal violations where obtaining consent would compromise the accuracy of the information.
- If disclosure is required due to a subpoena, court order, or legal obligation.
- When data is produced by an individual in a work or professional capacity and aligns with the original purpose of collection.
- When collected for journalistic, artistic, or literary purposes.
- If the information is publicly available under specific regulations.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share personal information in specific circumstances described below.
📌 Situations in Which We May Share Your Data:
✔ Business Transfers – Your information may be shared or transferred in connection with:
- Mergers
- Company asset sales
- Financing
- Business acquisitions
5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information you share with third parties that we may link to or that advertise on our Services but are not affiliated with us.
Our Services may contain:
- Links to third-party websites, services, or applications.
- Advertisements from third parties that may direct you to external platforms.
We do not:
✔ Guarantee the safety, privacy, or security of data shared with third parties.
✔ Endorse or take responsibility for third-party websites, services, or applications.
✔ Control the content, policies, or practices of third parties.
Your Responsibility: Before sharing any personal data with third-party websites or applications, review their privacy policies and contact them directly if you have any concerns.
6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: Yes, we may use cookies and similar tracking technologies to collect and store your information.
These may include:
- Cookies (small text files stored on your device).
- Web beacons (small graphics used for tracking user activity).
- Pixels (tracking technologies for analytics and marketing).
📌 How to Manage Cookies: For detailed information on how we use cookies and how you can manage them, please refer to our [Cookie Notice] (if applicable).
7. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in using a social media account, we may access certain profile information about you.
Our Services allow you to register or log in using third-party social media account details, such as:
✔ Facebook
✔ Twitter
✔ Other supported platforms
📌 What Information Do We Receive?
The type of profile information we receive depends on the social media provider but may include:
- Name
- Email address
- Friends list
- Profile picture
- Other publicly available information
📌 How We Use This Information
We use the information received only for the purposes stated in this Privacy Policy or as otherwise made clear to you when using our Services.
📌 Important Note
We do not control and are not responsible for how third-party social media platforms collect, use, or share your personal data. We recommend reviewing their privacy policies to understand:
- How they process your data.
- How you can manage your privacy settings on their platform.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We only retain your personal information as long as necessary to fulfill the purposes outlined in this privacy notice, unless required by law.
📌 Data Retention Policy
We retain personal data based on the following principles:
✔ Purpose-based retention – We keep your data only as long as needed for business, legal, or operational purposes.
✔ Legal obligations – We may retain information longer if required by tax, accounting, or legal regulations.
✔ Data deletion – When we no longer have a legitimate business need for your data, we will:
- Delete it securely.
- Anonymize it (if deletion is not possible, e.g., stored in backup archives).
- Restrict access to stored data until deletion is possible.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect or market to children under 18 years of age.
- We do not solicit data from or target marketing toward individuals under 18 years old.
- By using our Services, you confirm that you are at least 18 years old or that you are the parent or guardian of a minor and consent to their use of the Services.
- If we learn that we have collected personal information from a child under 18, we will:
✔ Deactivate the account
✔ Take reasonable steps to delete the data from our records
📌 Report a Concern: If you are aware of any data we may have collected from a minor under 18, please contact us at [email protected].
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: If you are in certain regions (e.g., EEA, UK, Canada), you have specific rights to access, control, and manage your personal information.
📌 Your Privacy Rights May Include:
✔ Access & Copies – Request access to your personal data and obtain a copy.
✔ Rectification or Erasure – Request corrections or deletion of your data.
✔ Restrict Processing – Limit how we use your personal information.
✔ Data Portability – Transfer your data to another provider (if applicable).
✔ Object to Processing – In some cases, object to how we process your data.
📌 How to Exercise Your Rights:
To make a request, contact us using the details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?. We will respond according to applicable data protection laws.
📌 Complaints
- EEA or UK Residents – If you believe we are unlawfully processing your data, you can file a complaint with your Member State or UK Data Protection Authority.
- Switzerland Residents – You may contact the Federal Data Protection and Information Commissioner.
Withdrawing Your Consent
If we rely on your consent for processing your personal data (e.g., marketing emails), you can withdraw consent at any time by:
✔ Contacting us using the details in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
✔ Clicking the unsubscribe link in marketing emails.
📌 Important: Withdrawal does not affect the lawfulness of processing before consent was withdrawn or where we rely on other legal bases.
Opting Out of Marketing & Promotional Communications
✔ Click the unsubscribe link in our emails.
✔ Contact us at [email protected].
📌 Note: Even if you opt out of marketing, we may still send non-promotional messages (e.g., service updates, account-related information).
Cookies & Similar Technologies
- Most web browsers accept cookies by default.
- You can choose to remove or reject cookies in your browser settings.
- Disabling cookies may impact some features of our Services.
- You can opt out of interest-based advertising through advertisers on our Services.
📌 Have questions about your privacy rights? Contact us at [email protected].
11. CONTROLS FOR DO-NOT-TRACK (DNT) FEATURES
In Short: We currently do not respond to Do-Not-Track (DNT) browser signals.
- Most web browsers, mobile operating systems, and apps offer a DNT feature to signal your preference not to be tracked online.
- No universal standard has been established for recognizing and implementing DNT signals.
- As a result, we do not respond to DNT browser settings at this time.
- If an industry-wide standard is developed in the future that we are required to follow, we will update this Privacy Notice accordingly.
12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, California residents have specific rights regarding their personal information under the “Shine the Light” law (California Civil Code Section 1798.83).
📌 Your Rights Under California Law
✔ Right to Know – You may request details about the categories of personal information we shared with third parties for direct marketing purposes in the past calendar year.
✔ Right to Access Third-Party Data Sharing – You may request the names and addresses of all third parties with whom we have shared personal data.
📌 How to Make a Request
If you are a California resident, you may submit a written request to us using the contact information in HOW CAN YOU CONTACT US ABOUT THIS NOTICE?.
📌 Special Privacy Rights for Minors (Under 18 Years Old)
✔ If you are under 18 years of age, reside in California, and have a registered account with us, you may request the removal of publicly posted content.
✔ To make a request, contact us with:
- The email address associated with your account.
- A statement confirming you reside in California.
📌 Important Note: While we will remove publicly visible content, this does not guarantee complete deletion from all systems (e.g., backups).
CCPA PRIVACY NOTICE
Who Is Considered a California Resident?
Under the California Code of Regulations, a “resident” is defined as:
1️⃣ Any individual who is in California for purposes other than temporary or transitory.
2️⃣ Any individual domiciled in California but currently outside the state for a temporary or transitory reason.
📌 If you meet this definition, we must adhere to certain rights and obligations regarding your personal information.
What Categories of Personal Information Do We Collect?
We have collected the following categories of personal information in the past 12 months:
Category | Examples | Collected? |
A. Identifiers | Real name, alias, postal address, phone number, unique personal identifier, online identifier, IP address, email address, account name | ✅ Yes |
B. Personal Information (as defined in the California Customer Records Statute) | Name, contact information, education, employment, employment history, financial information | ✅ Yes |
C. Protected Classification Characteristics (California/Federal Law) | Gender, date of birth | ✅ Yes |
D. Commercial Information | Transaction history, purchase records, financial details, payment information | ✅ Yes |
E. Biometric Information | Fingerprints, voiceprints | ❌ No |
F. Internet or Other Similar Network Activity | Browsing history, search history, online interactions, interest data, interactions with websites, apps, systems, and ads | ✅ Yes |
G. Geolocation Data | Device location | ✅ Yes |
H. Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information | Images, audio/video recordings, or call recordings related to business activities | ❌ No |
Note: This data collection applies to interactions within the last 12 months.
CCPA PRIVACY NOTICE
More Information & Contact Details
For more details about our data collection and sharing practices, please refer to this Privacy Notice.
- Email: [email protected]
- Refer to the contact details at the bottom of this document.
Authorized Agent Requests: If you use an authorized agent to exercise your right to opt out, we may deny the request unless they provide valid proof that they are authorized to act on your behalf.
Will Your Information Be Shared with Anyone Else?
- Service Providers – We may share personal data with service providers under a written contract that ensures strict privacy protections, as required by the CCPA.
- Internal Research & Development – We may use your data for business purposes, such as research and technological development, but this does not qualify as “selling” your information.
- No Data Sales or Sharing – ViviScape has not disclosed, sold, or shared any personal information with third parties for business or commercial purposes in the past 12 months. We also do not plan to sell or share personal data in the future.
Your Rights Under the CCPA
Right to Request Deletion (Right to Delete)
- You can request the deletion of your personal information.
- We will honor your request unless exceptions apply, such as:
- Legal obligations that require data retention.
- The protection of free speech rights of another consumer.
- Fraud prevention or illegal activity protection.
Right to Be Informed (Right to Know)
You have the right to know:
- Whether we collect and use your personal data.
- The categories of personal data we collect.
- The purposes for which we use your data.
- Whether we sell or share your data with third parties.
- The categories of personal information sold, shared, or disclosed for business purposes.
- The third parties who received this information.
- The business or commercial purpose for collecting, selling, or sharing your data.
- The specific personal data we have collected about you.
De-Identified Data Exception: We are not required to provide or delete de-identified consumer data in response to a request. We also do not re-identify personal data for verification purposes.
Right to Non-Discrimination
- We will not discriminate against you for exercising your privacy rights under the CCPA.
Right to Limit Use & Disclosure of Sensitive Personal Information
- We do not process sensitive personal information for any consumer.
Verification Process
To protect your data, we must verify your identity before fulfilling a request. This may include:
- Asking for information that matches our records.
- Contacting you via a previously provided email or phone number.
- Using additional verification methods as necessary.
Data Minimization:
- We will only use your personal data for identity verification.
- If we cannot verify your identity, we may request additional information.
- Any extra verification data will be deleted once verification is complete.
Other Privacy Rights
- Object to Processing – You can object to how we process your data.
- Request Corrections – You may correct inaccurate or outdated personal data.
- Restrict Processing – You may request processing limitations.
Authorized Agents:
- You can designate an agent to submit a CCPA request on your behalf.
- We may deny the request if the agent fails to provide proof of authorization.
Opting Out of the Sale or Sharing of Personal Information
- You may request to opt out of future selling or sharing of your personal information with third parties.
- Upon receiving your opt-out request, we will process it as soon as feasibly possible, but no later than fifteen (15) days from the date of submission.
- To exercise this right, contact us at:
- Email: [email protected]
- Or refer to the contact details at the bottom of this document.
- If you have a complaint about how we handle your data, we encourage you to reach out to us.
13. DO VIRGINIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a Virginia resident, you may be granted specific rights regarding access to and use of your personal information under the Virginia Consumer Data Protection Act (CDPA).
Virginia CDPA Privacy Notice
Definitions Under the CDPA
- “Consumer” – A Virginia resident acting in an individual or household context (not in a commercial or employment context).
- “Personal Data” – Any information linked or reasonably linkable to an identified or identifiable individual (excluding de-identified or publicly available data).
- “Sale of Personal Data” – The exchange of personal data for monetary consideration.
📌 If this definition of “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data.
What Personal Data We Collect, Use, and Share
The personal data we collect, use, and disclose varies based on your interactions with ViviScape and our Services.
For more information, please refer to:
- Personal Data We Collect
- How We Use Your Personal Data
- When and With Whom We Share Your Personal Data
Your Rights Under the Virginia CDPA
Virginia residents have the following privacy rights:
- Right to Be Informed – Know whether or not we are processing your personal data.
- Right to Access – Request access to your personal data.
- Right to Correct – Request corrections to inaccuracies in your personal data.
- Right to Deletion – Request the deletion of your personal data.
- Right to Data Portability – Obtain a copy of the personal data you previously shared with us.
- Right to Opt Out – Opt out of personal data processing if used for:
- Targeted advertising
- The sale of personal data
- Profiling that results in legal or similarly significant effects (“profiling” refers to automated decision-making that impacts you).
📌 No Sale of Personal Data – ViviScape has not sold any personal data to third parties for business or commercial purposes. We also do not plan to sell personal data in the future.
Exercising Your Rights Under the Virginia CDPA
- For more information about our data collection and sharing practices, please review this Privacy Notice.
- To exercise your rights, you may contact us at:
- Email: [email protected]
- Submit a Data Subject Access Request
- Or refer to the contact details at the bottom of this document.
Authorized Agent Requests
- If you use an authorized agent to exercise your rights, we may deny the request unless they provide proof of valid authorization.
Verification Process
To protect your privacy and confirm your identity, we may:
- Request additional information reasonably necessary to verify you.
- If a request is submitted via an authorized agent, we may require further verification before processing the request.
Response Timeline
- We will respond to your request without undue delay and within forty-five (45) days of receipt.
- If necessary, we may extend the response period once by an additional 45 days.
- If an extension is needed, we will notify you within the initial 45-day period, including the reason for the delay.
Right to Appeal
- If we decline your request, we will inform you of our decision and reasoning.
- If you wish to appeal our decision, you may contact us at:
- Email: [email protected]
- We will respond within sixty (60) days with a written explanation of any action taken or not taken in response to your appeal.
- If your appeal is denied, you may contact the Attorney General to submit a complaint.
14. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as needed to comply with relevant laws.
- We may update this Privacy Notice periodically.
- The updated version will be identified by an updated “Revised” date and will become effective as soon as it is accessible.
- If we make material changes, we may notify you by:
- Prominently posting a notice about the changes.
- Sending a direct notification (if applicable).
- We encourage you to review this Privacy Notice frequently to stay informed about how we protect your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may contact us via:
- Email: [email protected]
- Mailing Address:
ViviScape
1741 E. Bristol St
Elkhart, IN 46526
United States
16. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
- Based on the applicable laws of your country, you may have the right to request access to, update, or delete the personal information we collect about you.
- To submit a request for review, updates, or deletion, please fill out and submit a Data Subject Access Request and send to our email on file.